Case complainants focused by phishing rip-off


SINGAPORE — Scammers are using phishing e-mails to try to steal data from those who lodged complaints with the Consumers Association of Singapore (Case), by directing them to third-party web pages to acquire updates on their case.

In a press launch on Tuesday (Jan 24), Case authorities director Lee Siow Hwee talked about the customer watchdog started receiving evaluations ultimate Saturday.

The evaluations the watchdog has obtained as at Tuesday comprise 13 consumers who beforehand lodged complaints with it, and embrace 5 individuals who talked about that that they had obtained comparable phishing e-mails in October 2022.

“In these e-mails, the senders equipped fake ticket numbers to recipients’ claims/disputes, and requested them to click on on on a chat icon to entry third-party web pages to acquire updates or to acquire monetary compensation.

“The senders also included Case’s logo in the e-mails,” talked about Lee.

The e-mails have been despatched from addresses similar to [email protected], [email protected] and [email protected]

“As these e-mail addresses do not belong to Case and as the e-mails did not originate from Case, we are unable to ascertain the number of affected consumers,” added Lee.

The shopper watchdog had alerted consumers on Sunday by manner of notices on its web page and Facebook internet web page, along with by manner of e-mails to consumers in its database.

Lee talked about: “We have moreover carried out checks on our IT system and database and ensure they proceed to be secure and haven’t been compromised.

“Further investigations are ongoing and we have reported the matter to the police.”

She added that those who acquire an identical e-mail notification mustn’t click on on on the hyperlinks or chat icons, and mustn’t disclose personal data and monetary establishment particulars to any third event.

“Case will not direct consumers through e-mail or live chat to visit another website to receive updates on their cases or to receive monetary compensation,” she talked about.

Those who’ve obtained comparable e-mails can alert Case on its hotline 9795-8397 or by manner of e-mail at [email protected]

ALSO READ: Phishing rip-off: Posters with fake QR code put up at HDB blocks in Bukit Batok

This article was first revealed in The Straits Times. Permission required for duplicate.

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