‘Don’t shout at us please’: Chicken rice boss responds to buyer demanding workers be sacked over lacking chilli sauce
What is rooster rice with out chilli sauce?
Enough to ship one buyer spiralling proper right into a rage, after discovering that his provide order was lacking the all-important chilli sauce packets.
According to the aggrieved rooster rice stall boss, the consumer allegedly raised his voice and demanded for the offending workers to be sacked.
Daniel Tan, proprietor of Halal rooster rice chain OK Chicken Rice with a variety of outlets all through Singapore, shared in regards to the heated commerce with a buyer in Yishun which handed off on Friday (Jan 20).
Tan, 43, wrote inside the submit: “Sorry guys, we make errors every now and then and everyone knows how needed chilli is to a rooster rice buyer.
“Please however don’t raise your voice, make unreasonable demands, let us make it up to you properly and don’t shout at us please.”
Based on the screenshot of his response to the consumer, Tan, who was not on the outlet on the time, apologised and supplied a variety of selections to compensate the consumer for the oversight.
Tan added that he couldn’t, nonetheless, ship the packets of chilli sauce as a result of the enterprise doesn’t make use of provide personnel.
In the reply, Tan moreover suggested the consumer off, stating: “It’s not reasonable for you to demand that we sack the employee, say we are cheating, say you cannot allow any mistakes… our staff are human and from time to time make mistakes.”
Speaking to AsiaOne, Tan shared that the order was transformed a provide platform on the OK Chicken Rice outlet positioned at Blk 513 Yishun St 51.
According to Tan, the consumer was pissed off after attempting to contact the provision platform nonetheless managed to provide you with Tan’s cell amount from the online.
“I picked up the [customer’s] call roughly around 7pm to 8pm on Chinese New Year Eve,” shared Tan, who was driving to dinner collectively along with his family.
Upon learning in regards to the state of affairs, Tan shared that he supplied a variety of selections of compensation — along with a complimentary meal on the following go to, or 10 free sticks of satay on excessive of the extra chilli for triggering one different provide order — all of which had been rejected.
“He rejected, started shouting at us, accusing us of cheating,” talked about Tan of the a variety of calls from the consumer he obtained that evening time.
“Finally I asked ‘what do you want me to do as I don’t have delivery staff’. He said either deliver it to him now as it’s his right to have chilli or sack the staff,” talked about Tan, who lastly stopped responding as a result of the calls continued by means of the evening time and till the following day.
“The last call was really heated, it was loud, but no vulgarities were used,” he shared.
The Facebook submit moreover prompted a dialogue inside the suggestions half on whether or not or not the proprietor ought to have posted in regards to the state of affairs, and if rude behaviour from shoppers ought to be tolerated.
A majority of commuters appeared to be sympathetic to Tan’s state of affairs, with many expressing how the consumer won’t be at all occasions correct.
Wrote one: “Some customers are just too entitled. It’s chilli sauce, for goodness sake. You want someone to lose their job over that?! Watch out for karma!”
Another urged further compassion for workers inside the meals and beverage (F&B) enterprise.
“It ain’t easy on them too. If want to give feedback also do it in a respectful manner,” shared the commenter.
But it won’t be an isolated case, nonetheless, as at least one buyer shared how her three earlier orders too, had been lacking chilli sauce.
Some argued that Tan ought to have confirmed restraint in “shaming the customer”, or diverted their belongings into dealing with the issue instead of posting about it on-line.
Tan outlined that he had posted his reply on Facebook, “as I was worried about him accusing us of things we didn’t do”.
“The purpose of the post wasn’t to shame but to share that while we are really understanding of the frustration of a missing chilli sauce, our staff also didn’t do it deliberately,” he added.
“Allow us to make it up to you, allow us to ask you for details so that we can identify the right person or team to help, we don’t doubt customers who contact us at all.”
AsiaOne has reached out to the consumer for further knowledge.
‘99% of workers have by no means labored in F&B’
Tan added that talked about buyer had engaged in arguments with totally different prospects inside the suggestions half as properly, nonetheless his suggestions had been later deleted.
Tan, who moreover operates Humfull Prawn Laksa along with totally different non-food related corporations, admitted that he’s considerably defending of his workers as OK Chicken Rice is run very like a social enterprise, with a superb portion of workers each ex-offenders or these current course of rehabilitation.
Addressed Tan: “We value people who are sincere at working, as long as they want to work, we will be patient.”
“99 per cent of our staff have never worked in F&B,” Tan shared, together with that the teaching “explains why our food is unusually consistent… [but] also explains why sometimes they are not as sharp or fast as the usual hawker aunty”.
Tan himself has been featured inside the media a variety of cases on totally different factors, most notably for offering free rooster rice meals — to healthcare workers as well as to to the group.
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