Man and daughter fall via bridge at Sungei Buloh: SCDF ‘expresses remorse’ over how name was dealt with


One second they’ve been working for cover from the heavy rain, and the following, Bucky Hussain and his two-year-old daughter found themselves throughout the deep murky waters at Sungei Buloh Wetland Reserve, in peril of being pulled underwater.

In an Instagram put up on Tuesday (Jan 24) Hussain shared about the ordeal that his family of four went through on the afternoon of Monday, the second day of Chinese New Year.

The 33-year-old described carrying his daughter Ashley as they made their means all through a bridge over a storm drain “connecting the tidal ponds to Sungei Buloh Besar”, in a bid to get away from the torrential downpour.

His partner, carrying their son, adopted behind them.

Suddenly, Hussain felt his full physique sink — “I was inhaling water”, he shared. He and his daughter had fallen via a gaping hole throughout the bridge, which was obscured by the “3 to 5cm” of muddy water that lined the floorboards.

The subsequent few seconds proved harrowing as Hussain held on tightly to his daughter and tried to cease the currents from pulling them every underwater.

“I couldn’t feel the bottom, and if I let go we were going to be sucked under the bridge,” described Hussain of the terrifying second, as he felt his legs being “swept away in the fast-flowing water”.

Eventually, Hussain shared that he managed to pull himself up onto the bridge, as a bunch of passers-by helped to carry his daughter to safety.

The group of “twenty-somethings” moreover led the rest of the family all through the “remaining planks on the bridge” to the alternative facet, stated Hussain.

Reflecting on the incident, he wrote: “Thanks to a lifetime near the ocean and hundred hours of diving, I’ve been in enough bad currents, riptides, and sketchy situations to know that we were seconds away from drowning. Seconds.”

While he suffered some “material losses”, collectively with a damaged digital digicam and a pair of sunglasses which were swept away, Hussain was grateful that his family was protected.

“I’ve got some bad cuts and bruises, I think half the Sungei is in my stomach/lungs and I’m mentally rattled, but otherwise we’re okay.”

‘Real downside begins’

Hussain stated that he and his partner decided to stay behind for a while longer to warn others in regards to the dangerous state of affairs, although makes an try to patch the outlet throughout the floorboards failed, he shared.

Later on, however, the “real problem” began, acknowledged Hussain, as their bid to get consideration from the authorities proved irritating.

In his Instagram put up, Hussain referred to as out the National Parks Board (NParks) and the Singapore Civil Defence Force (SCDF) for his or her dealing with of the issue; the earlier for his or her lack of staff and an emergency hotline, and the latter over the dearth of protocol for “preventive action”.

Sharing how the response from an SCDF operator after dialling the 995 hotline “left them in shock”, he acknowledged they’ve been knowledgeable that that they’d the improper amount and their case must be “addressed to the right agency”.

“Assuming some day [they] don’t want to pass the buck and want to actually perform their duty of Civil Defence, there has to be a number we can dial for preventive action. ‘Sorry wrong agency’ is unacceptable for a civil defence force, and I don’t care what the manual says,” added Hussain.

Call taker ‘may have completed higher’

And after an prolonged wait to get via to the NParks hotline for the character reserve, Hussain and his partner lastly managed to contact personnel at one different buyer centre to the realm, solely to learn “casually” that they’d look into it.

Noted Hussain: “The person, after confirming the issue is not at Eagle Point (which tells me there is a similar issue at Eagle Point), casually said ‘oh ok… I’ll go and take a look lah’.”

In an announcement acquired by AsiaOne, the SCDF confirmed that that they’d acquired a name on Jan 23 at 12.10pm and that an SCDF name taker had replied that the caller “had dialled the wrong number and explained that calling 995 was to request for an emergency vehicle”.

The SCDF stated that upon evaluation, they assessed that the choice taker “could have done better” in managing the case by “reassuring the caller that the SCDF would immediately follow-up on the issue with the appropriate agency”, “even though the 995 hotline is for reporting emergencies such as a medical or fire incident”.

“SCDF has since contacted the caller and expressed our regret in how the matter was handled. The caller appreciated SCDF’s follow-up. Moving forward, SCDF will review its 995 call taking protocols in handling such reports by members of the public and improve from it,” the assertion added.

Area cordoned off, says NParks

In its response to CNA on Wednesday (Jan 25), NParks stated that it was aware of the incident.

CNA quoted NParks group director of conservation Lim Liang Jim as saying that the realm “was cordoned off following the incident, and the gap has been closed off after the water receded”.

Lim added that NParks is “currently monitoring the water levels in the reserve closely and will undertake temporary closure to sections that may be subject to intermittent flooding”.

In an substitute on Tuesday, Hussain shared that the outlet throughout the bridge has since been mounted, praising NParks “for the swift action”.

Speaking to AsiaOne, Hussain, who’s listed on his LinkedIn profile as a regional approach and operations supervisor at Google, shared: “I think NParks have done a fantastic job mobilising quickly to resolve the issue. They’ve also constantly communicated with me.”

At the tip of his put up, Hussain moreover included a discover to remind mom and father to be vigilant at all times.

“Nobody will save your kids nevertheless you… when one factor does happen, you wish to have the flexibility to react, and react fast.

“Parents who are always on your phones or distracted around your kids, just don’t.”

ALSO READ: Singaporean dad saves 5 kids from drowning whereas on trip to Desaru, regrets failing to keep away from losing 1

[email protected]

No part of this story or images could possibly be reproduced with out permission from AsiaOne.

Man and daughter fall via bridge at Sungei Buloh: SCDF ‘expresses remorse’ over how name was dealt with.For More Article Visit Passengernews24

Comments are closed.