Man orders meals from restaurant 1km away, receives it 2 hours later

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Despite anticipating spherical a 40-minute look ahead to his meals, Tai KX ended up prepared a whopping two hours.

To add salt to his wound, the availability rider couldn’t be bothered to ship the meals as a lot as his unit and instead left the meals order on the void deck of his HDB block in Sengkang. 

Upset, Tai took to Facebook on Monday (Jan 16) to rant regarding the rider’s behaviour. 

On Sunday (Jan 15) at spherical 6pm, the 36-year-old man ordered meals for his family from Boon Tong Kee at Compass One by the use of Foodpanda.

The distance from that mall to his block is just 1km away.

The app talked about the meals would take about 40 minutes to succeed in, and the meals assortment time was 6.53pm. That provide time moreover acknowledged that the rider would take three minutes to achieve Tai’s location. 

However, whatever the app indicating that the meals had already been picked up from Compass One, the GPS location revealed the rider was elsewhere. 

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Out of courtesy, Tai talked about he messaged the rider to confirm on his order, together with that this was achieved “without [him] being hostile”. 

In response, the rider claimed he had “stack orders” and knowledgeable Tai to attend. 

However, half-hour later, the rider’s location, surprisingly, had not moved on the app.

Frustrated and hungry, Tai clicked on the help hyperlink on the Foodpanda app and was directed to an agent.

But even after speaking to five brokers, he talked about he was unable to find a decision and solely acquired system auto-generated responses along with a proposal for a $4 voucher. 

Around 8pm, Tai messaged the rider as soon as extra and the rider admitted that he had 5 orders and was juggling orders on two provide apps, due to this fact the delay. 

“I’ve been monitoring the [rider’s] GPS since around 7.15pm, it’s very clear that the rider collected my food and went to another place to wait and collect food,” talked about Tai. 

Food left at void deck

Finally, at spherical 8.18pm, the availability rider knowledgeable Tai that his meals had arrived. 

But instead of sending it as a lot as Tai’s unit, the rider knowledgeable him: “Left at void deck table go take.” 

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“I was amazed by such behaviour,” Tai talked about, together with that the rider was a “coward”. 

Speaking to AsiaOne, Tai talked about that whereas he’s conscious of the lifetime of a provide rider is difficult, he felt this rider was too unreasonable. 

(*2*) Tai knowledgeable us. 

“If the rider delivered [the food] to my unit, I wouldn’t scold the rider. But by leaving the food at the void deck, it’s really ridiculous.” 

Tai moreover knowledgeable AsiaOne that he didn’t report the incident to Foodpanda because of he felt want it was “useless” and the availability agency would likely “ignore this matter”. 

Rider given warning: Foodpanda

In response to AsiaOne’s queries, Foodpanda talked about it has given the rider a warning for not following the same old provide protocols, which contains delivering prospects’ orders to the deal with specified inside the app.

The agency has moreover contacted the consumer to resolve the issue.

Foodpanda moreover outlined that provide companions are freelancers. Hence, they’ll make deliveries for a few platform within the occasion that they need to.

This apply, nonetheless, could trigger delays in delivering orders to prospects and the company advises provide riders in opposition to doing this.

“We value the trust that our customers place in us and our delivery riders in ensuring that their food and grocery orders are delivered timely and accurately,” talked about Foodpanda.

ALSO READ: Rider begs improper recipients who ate his $28 meals provide at Funan mall

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