‘Scolded, yelled and screamed at’: Old Chang Kee buyer abused by employees over 20 cents, dismisses $10 compensation


This buyer at Old Chang Kee wished to pay for his meals with expiring NS55 credit score, and the remaining few cents by cash.

But he was met with verbal abuse from a employees there instead.

In a Facebook publish shared on Jan 1, Shanudin Doi shared that he opted to pay for his meals on the Paya Lebar Square outlet with $7 worth of NS55 credit score. 

His entire bill for the objects was $7.20.

Adding that he wished to pay the remaining steadiness with 20 cents in money, the patron talked about: “I was scolded, yelled and screamed at by a worker at Old Chang Kee.


‘Is $10 voucher sufficient compensation?’

After his experience at Old Chang Kee, Shanudin emailed the company to complain. 

In a screenshot of the criticism that was shared on social media, Old Chang Kee talked about they “really regretted” that Shanudin had expert these “bad experiences and disappointments”.

Offering their apologies to the patron, the company shared that warnings might be given to the employees involved inside the dispute.

“Any subsequent lapses in customer service standards will lead to more severe disciplinary actions that will affect her year-end performance appraisal,” Old Chang Kee talked about.

Old Chang Kee moreover supplied a $10 voucher to Shanudin, together with that they hoped to regain his confidence.

While Shanudin had obtained this “gesture of goodwill” through the mail, he questioned in his Facebook publish if “it is worth” for all the issue he went through.

“Guys, do you think $10 is [enough] to get compensated by their rude staff?” he requested.


‘What else are you in search of?’

After the Facebook publish was reshared on TikTok, reactions from netizens had been blended.

Several netizens had been bewildered on why Shanudin would question if the compensation supplied was ample.

“So you got the voucher, what else are you looking for? At least they acknowledged your complaint and did something,” a netizen talked about, whereas others urged the patron to point empathy to the Old Chang Kee employees.


There had been various netizens who had been angered by the rude employees.

“That worker should have been fired,” a netizen talked about.


Responding to AsiaOne’s queries on Thursday (Jan 26), Old Chang Kee shared that they’ve apologised to the patron for the “lapse in service” rendered by the service employees. 

“We have also reviewed and counselled with the staff in question”, the company’s spokesperson talked about, together with that the patron had accepted a complimentary voucher. 

AsiaOne has contacted Shanudin Doi for comment. 

Unhappy over compensation

In one different incident of unhappiness over compensation, a motorcycle proprietor “wanted to cry” after he was supplied a meagre $10 when anyone marred his car. 

In a TikTok video shared on September closing 12 months, Tan Yen Jue confirmed the damages on his pink motorbike and his response with the compensation amount. 

“Uncle, what can I do with $10? Is the $10 for me to buy coffee?” he requested frustratedly, together with that he had merely despatched his bike for a paint job not too way back.

“Help me a bit, this isn’t even my fault. I’m now giving you a way out, do you know that?” Tan talked about pointedly. 

ALSO READ: Yishun 5-cent kopi saga: Coffee retailer denies patron’s declare that her ‘kopi-o was poured away’

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