SIA apologises after amputee stated she was ‘discriminated towards’ on flight


A scholar not too way back lamented about her experience on board a Singapore Airlines (SIA) flight, when she stated she was “discriminated against” for being an amputee. 

According to ABC News, 23-year-old Isabella Beale, a congenital amputee with no left forearm, was travelling to and from Europe collectively along with her family in January when she was singled out for sitting alongside the emergency exit row.

During her flight from Australia, Beale claimed {{that a}} staff member left her “feeling humiliated” in entrance of various passengers after asking her to get out of her seat in a “loud tone”. 

An SIA spokesman knowledgeable ABC News that the airways has since apologised for the “distress or embarrassment caused by the request (for her) to move”. 

One of SIA’s requirements for sitting alongside the emergency exit row, as listed on its site, is that occupants of the seat should be “fully able-bodied, and capable of opening and moving quickly or reaching and passing through the emergency exit doors”, and should have the chance to take motion with out “assistance”. 

Beale claimed she doesn’t require any such assist, reported ABC News.  

She added that though she had switched seats collectively along with her confederate to be away from the emergency exit, she was then knowledgeable to maneuver the row behind, which she felt was “very humiliating and upsetting”. 

“I understand that there might be policy around this, I’m not saying I need you to sit me in emergency, I’m saying I need you to treat me like a human being,” she stated.

Return flight

On her return flight to Australia, Beale stated she as quickly as as soon as extra expert discrimination from staff, even after she consulted with staff members on the check-in desk in regards to the place she would possibly sit.

The check-in desk staff confirmed and reissued her ticket, which was nonetheless inside the exit row of the plane.

“It was probably tenfold worse the second time around,” she stated.


Before the take-off, she stated a woman bought right here as a lot as her demanding to see her ticket, whereas two air stewardesses and two flooring staff regarded on. 

When she was as quickly as as soon as extra knowledgeable she wanted to switch, she requested why, and alleged that the supervisor pointed at her missing limb and stated, “Well the problem is obvious,” and continued to repeat that in entrance of the entire flight. 

“I was really upset and hurt and felt like I was being vilified for my disability in front of all of these people, and they were all in a rush and all raising their voices and yelling.”

While an SIA spokesman stated that the crew was performing on a “potential safety issue”, the “interactions may have been rushed due to the time constraints of preparing the aircraft for departure”. 

The spokesman added that the employees have been given further purchaser teaching after the criticism.

ALSO READ: ‘Why so merciless?’ Video of paraplegic passenger crawling down aisle on AirAsia plane sparks outcry on-line

This article was first printed in The New Paper. Permission required for copy.

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