Understaffed, quick runway, dangerous climate: String of complaints as Noel Gifts fails to ship CNY hampers


Failed to acquire or ship your Chinese New Year reward hamper last week? Evidently, you aren’t alone.

Numerous prospects have taken to Facebook and Google Reviews to voice their frustration over the non-delivery of their CNY reward hampers from Noel Gifts.

It seems the hampers didn’t arrive on the stipulated provide dates earlier this month (January 2023).

According to 1 Prudy Yeow, she positioned an order for a hamper on Dec 26, 2022, for provide on Jan 15, 2023. However, the hamper didn’t arrive on the day and remained undelivered as at Jan 18.

There had been no calls or textual content material alerts from Noel Gifts in regards to the non-delivery. Yeow acknowledged that when she despatched WhatsApp messages to Noel Gifts for updates, she didn’t acquire any specific provide date. Instead, the company merely apologised and acknowledged they’d been experiencing “overwhelming” orders.

Another purchaser, Louis Liu, acknowledged he had positioned an order for Jan 9, nonetheless was not educated when the provision didn’t arrive on the day. Similarly, Liu has however to acquire any specific options or dates relating to his provide.


Another Facebook shopper, Ang Siu Wei, shared a response that was purportedly from Noel Gifts, stating that it was “facing a high volume of inquiries”.

The agency added that it was working to fulfil all CNY orders by Jan 20, with Jan 30 set as the latest date.

The reply moreover acknowledged: “We will include an apology letter to your recipient/s to be accountable for the later delivery.”

In response to Mothership’s queries, Noel Gifts acknowledged that it was going via a shortage of provide personnel and manpower to problem “prompt” responses.

“Moreover, the short runway of CNY with the unfavourable weather has further hindered our delivery efficiency,” Noel Gifts added.

Noel Gifts further acknowledged: “We have taken proactive steps to ease the other factors which have arisen and are getting once more to our prospects as quick as doable. We search their type understanding as we’d like time to reply to each purchaser on a case-by-case basis.

“Once again, we are sorry for any inconvenience caused.”

ALSO READ: Rain dampens Chinese New Year celebrations, with prices hovering on ride-hailing apps and prolonged prepared events on meals provide apps

This article was first printed in The New Paper. Permission required for copy.

Understaffed, quick runway, dangerous climate: String of complaints as Noel Gifts fails to ship CNY hampers.For More Article Visit Passengernews24

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